Complaints & warranty

Last updated: 30 September 2023, 15:00 PM (CET)

We encourage you to notify us of complaints by sending an email to or submit a contact form via our contact page.

From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint to us first.